A new module has been added to XSPOC that allows notification of alarm events
through a phone line. If an alarm is detected on a well or a facility, XSPOC
can now call any phone (land line or cell) to notify the person of the alarm
condition. A call-out list is used so that if the first person does not respond
to the call (by not answering or not entering the correct response code), the
next person on the list will be called.
A typical use for this would be to notify lease operators via cell phone when
a well goes down on an alarm that would keep the well off until someone responds.
By being alerted within minutes after the problem occurs, the operator may be
able to check the well and possibly get it back in operation without having
to wait until the next time he logs into XSPOC. This can avert some of the downtime
caused by not knowing of well problems until later, especially if the failure
happens late in the afternoon or maybe even on a weekend.
While many other dial-up applications need wave (.wav) files to be generated
for them to produce the voice for the call-outs, the xsDialer module uses Micorsoft’s
latest text-to-speech technology to convert the alarms to voice for the calls.
This not only translates to more flexibility, but it means that it takes less
time to setup and maintain the module because the wave files do not have to
be recorded by the user.
All calls are logged so that all call activity can be reviewed after the calls
have been made. The system also logs the call status, so that the result of
the call is known (call answered, call busy, wrong code entered, etc.)
The xsDialer module also follows the open architecture of the rest of XSPOC.
Other applications besides XSPOC can take advantage of this by forwarding call-out
requests via the xsDialer module.
Please contact our Bakersfield office at 661-633-2792 if you are interested
in learning more about this capability.